NEXT DAY DELIVERY.. GUARANTEED.
Our customers are our priority! If you place your order before 12pm, we guarantee your order will be despatched from our warehouse the following business day!
7 DAY CUSTOMER SUPPORT
We are available on Facebook messenger 7 days per week from 9am - 9pm, however please allow up to 2 hours for responses.
No question or comment is off the table. Whether it be a delicious food fragrance suggestion or some feedback on how we can keep providing you with the highest quality hand poured gourmet candles... We want to hear from you.
SAFE & SECURE SHOPPING
Our online checkout process is secured by HTTPS / TLS encryption. We use TLS (Transport Layer Security) for establishing an encrypted link between a web server and a browser. TLS is the industry standard for use in millions of websites in the protection of customers online transactions. Our payment gateway has the highest level of security certification (PCI DSS Level 1).
SATISFACTION GUARANTEE - 30 DAY RETURNS
We are so confident in our products that we offer a 100% Satisfaction Guarantee. That means that if you receive your candle and for any reason aren't happy with it, or simply change your mind, we will happy refund you within 30 days after purchasing. All we simply ask is that you return your item back to us so that we can conduct quality assurance testing. Your refund amount will include the product price only (minus initial postage costs), and return shipping is the customers responsibility. If you receive a candle that is damaged or faulty, please notify us within 30 days with photo proof of the damaged item and we will send out an identical replacement item. If an item is missing in your delivery or you receive an incorrect item, please contact us.