We guarantee your order will be processed and despatched within 2-3 business days. For urgent orders, please contact us.
7 DAY CUSTOMER SUPPORT
We are available on Facebook messenger 7 days per week from 9am - 9pm, however please allow up to 2 hours for responses.
No question or comment is off the table. Whether it be a delicious food fragrance suggestion or some feedback on how we can keep providing you with the highest quality hand poured gourmet candles... We want to hear from you.
SAFE & SECURE SHOPPING
Our online checkout process is secured by HTTPS / TLS encryption. We use TLS (Transport Layer Security) for establishing an encrypted link between a web server and a browser. TLS is the industry standard for use in millions of websites in the protection of customers online transactions. Our payment gateway has the highest level of security certification (PCI DSS Level 1).
30 DAY RETURNS
If you change your mind within 30 days after purchasing, we will happily refund you for your order (minus initial postage costs) subject to the item being returned for quality assurance testing. Please note, return shipping is the customers responsibility. If you receive a candle that is damaged or faulty, please notify us within 30 days with photo proof of the damaged item and we will send out an identical replacement item. If an item is missing or you receive an incorrect item, please contact us.