Delivery and Returns

How long does standard delivery take?


Depending on your location in Australia, your standard delivery purchase will take approximately 2-7 business days depending on your location in Australia and what day you made your purchase with us. Our Delivery Schedule is every Monday and Thursday. Orders placed after 12pm on Wednesday, and before Sunday 12pm will be delivered on Monday Orders placed after 12pm on Sunday, and before 12pm on Wednesday will be delivered on Thursday.




How much does shipping cost?


All purchases over $49 quality for free delivery with us. Standard Delivery within Australia is $9.95. Express Delivery within Australia is quoted on request.




Can I change my delivery address after I have ordered?


If you have entered the incorrect delivery address or want your order to be delivered to a different address, please contact us as soon as possible via our contact page. If we have not yet posted your products we will send them to your new address.




Do I have to sign on delivery?


All Australia Post orders require a signature on delivery. If there is no one present at your delivery address to accept delivery, Australia Post will leave a pick up card for you to collect your order from your closest Post Office.




Can I track my delivery status?


Yes you can. Once we have shipped your item you will receive an email from us with your tracking details.




I ordered the wrong item, can I change my order?


If we have not yet shipped your order, we will accommodate you in chaning your order. If you new order costs greater than your original order, the remaining balance payment will be taken payment over the phone. If your order costs less than your original order, we will refund you, and process an new order. Please contact us immediately if you have ordered the wrong item.




My order arrived with items missing. What do I do?


If you notice that your delivery package was not complete, please contact us outlining your order number and details of any missing items.




My order arrived broken. What can I do?


If you recieved your order and any item is broken, please contact us within 30 days or recieving your order outlining your order number and photos of your broken item. We will arrange for a replacement item to be sent to you immediately.




What is your exchange policy?


If you change your mind within 30 days after placing your order we will happily exhange your item for another same priced product, subject to the item being returned in re-saleable condition. Please note, return shipping costs are the customers responsibility.




What is your refund policy?


If you change your mind or aren't satisfied with your product within 30 days after placing your order, we will happily refund your order (minus initial postage costs), subject to the item being returned to us for quality assurance testing. Please note, return shipping costs are the customers responsibility.




Can I place an order via Express Post?


For express post enquiries, contact us via our contact page prior to your purchase.





Candles

Why are there small air bubbles in my candle?


When purchasing a Blue Dominique Scented Candle, you are recieving a hand poured product. In making our candles, we first melt the wax down into liquid form before adding our fragrance to the melted wax before pouring into our candle jars. As the wax is cooling inside the jar, it shrinks inside the jar at different rates in some areas due to temperature differences in the jar. The prescence of small air bubbles in your wax will not affect the quality of the burn or the fragrance throw whatsoever.




My candle looks like it is sweating. What does this mean?


100% soy candle wax is notorious for sweating. The "sweat" that you see is actually excess fragrance oil releasing out of the wax due to temperature changes. This mainly occurs in hot climates and is commonly occured during delivery of your candle. A small price to pay for a highly fragrant Triple Scented Candle made from 100% non-toxic products. TIP - Don't wipe away the excess oil as you might end up losing some of your candles fragrance throw.




How long should I burn my candle for on the first burn?


Believe it or not, but your candles have a burning memory. On the first burn of the candle, it is very important to achieve a "full burn pool". What this means is that the candle wax has melted all the way around to the outside of the candle edge. Depending on the burning conditions inside your home (drafts, airconditioning) and the type of fragrance in your candle, a full burn pool should take around 45 minutes to 2 hours. We always recommend that your candle be burnt for a minimum of 1 hour each time is it lit. If you extinguish your candle before this level is reached, you risk the chance of your candle next time "tunneling", which is when unwanted wax is left around the edge of the jar and never gets melted. Not only does this look unpleasant, but your wick may eventually become drowned by the wax, and also reduce your candles fragrance throw.




Why is there black residue on the inside of my candle jar?


The black residue you may sometimes see aroud the edge of your candle jar is a build up of carbon. If this occurs, simply wipe it off with a paper towel. This carbon residue can be reduced by trimming the wick of your candle to 6mm - 7mm and not burning the candle for any longer than 4 hours.




How do you get your candles so fragrant and delicious?


Soy wax naturally has a greater fragrance throw than most other candle waxes such as paraffin, however at Blue Dominique, we also use the highest quality 100% soy wax that is designed for higher fragrance loading percentages. We have tested with different fragrance combinations to find the most realistic gourmet scents to replicate the aroma experienced from the actual foods. All of the products that you see are only passed and released to you once we are 100% satisfied.




How often and why should I trim the wick of my candle?


Before burning your candle, ensure the wick is trimmed to 6mm-7mm. This is to reduce black carbon residue build up that can occur on the inside of your candle jar, ensure a stable flame, produce a better fragrance for your candle, and to extend the life of your candle.




Is Blue Dominique Vegan Friendly and Animal Cruelty Free?


Yes. We are proud to announce that all of our candles are entirely Vegan friendly and Animal Cruelty Free.




Is your wax 100% Soy Wax?


Yes. Blue Dominique use 100% soy candle wax, high quality fragrances boosted with essential oils, and all natural cotton fibre wicks that are completely free of lead or other harmful metals... making them safe for you and the environment.




Why is there a frosty white look on the top of my candle wax?


The white frosty look on the top of a candle is a common characteristic of 100% soy wax candles that occurs due to the temperature inside the candle jar cooling at a different rate than the outside. The frosting does not effect the quality or fragrance strength of your candle, and we believe it is a small price to pay for producing a 100% natural soy wax candle that is good for us and the environment.




Why does my candle sometimes look lumpy after burning?


This is a typical characteristic for all 100% natural soy wax candles that contain no or very little additives. When your candle wax sets after your first burn, it may appear rough, frosted, or slightly lumpy. It is a purely visual characteristic and will not affect the scent of the candle, the strength of the scent, or its performance.




Can I eat the soy candle wax?


No. Blue Dominque Candles are Gourmet Scented Candles and are not edible. If consumer, consult a medical professional immediately.





Frequently Asked Questions

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Copyright @ 2020. Blue Dominique Candles. Hand Poured and Made in Brisbane, Australia.